Refund Policy

At Chorganix, your satisfaction is our priority. If you’re not entirely pleased with your purchase, we are here to help.

Returns

We accept returns within 30 days of purchase. To qualify for a return:

  • The item must be unused and in the same condition you received it.
  • It must be in the original packaging.

Refunds

Once your returned item is received and inspected, we’ll notify you about the status of your refund.

  • Approved refunds will be processed to the same payment method used during the purchase.
  • Shipping charges are non-refundable.

Exchanges

For exchanges, contact our customer support team within 30 days of receiving your order. We’ll assist you with the exchange process.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable products
  • Personalized or custom-made items
  • Perishable goods

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately. We will arrange for:

  • A replacement
  • Or a refund, based on your preference and product availability.

Return Shipping

  • If the return is due to an error on our part (e.g., incorrect item shipped or defective product), we’ll provide a prepaid return shipping label.
  • Otherwise, you are responsible for return shipping costs.

Processing Time

  • Refunds and exchanges are processed within 7 business days of receiving the returned item.
  • Refunds will be credited to the original payment method used during checkout. Please note it may take additional time to reflect in your account, depending on your payment provider.

Contact Us

For assistance or inquiries, reach out to our customer support team:

We’re committed to ensuring a smooth and hassle-free shopping experience.